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Tadawul FX is committed to providing a superior service to traders. As part of our adherence to MiFID legislation, we maintain effective and transparent procedures for reasonable prompt complaint handling for existing and potential Retail Clients, and we keep records of complaints and measures taken for complaint resolution.

Tadawul FX clients who wish to file a complaint can do so in the following ways:

1. By posting an official signed letter with true copy of identification documents provided during registration for ID purposes and any other documents relevant or central to the complaint being filed to the Company’s address:

TADAWUL FX LTD
Samos Center 1st Floor
67 Spyrou Kyprianou Street
4043 Yermasoyia
Limassol, Cyprus

2. Via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with email attachments of documents mentioned above in point 1.

Upon official receipt of a legitimate client complaint, written acknowledgment is sent to the Client within five (5) business days from the date the complaint was made, confirming that Tadawul FX is taking action to resolve the complaint, and advising the approximate time required to do this.

The Customer Service department informs all relevant persons within TDFX about the complaint and then any required actions are taken by the Head of the relevant department involved which can lead to resolving the complaint.

Tadawul FX will send a final written response to the client within three (3) months from the date it is received. In case a client complaint is not settled within a three (3) month period, Tadawul FX will still send a written response informing the client about status of their complaint.