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FAQ

ABOUT THE COMPANY

Q. Is TDFX regulated or licensed by any regulatory body?

A. Tadawul FX is authorised and regulated by Cyprus Securities and Exchange Commission (CySec license number 103/09). We also comply with MiFID (Markets in Financial Instruments Directive) which is a European law that regulates financial firms in the European Union.

Q. Is TDFX an ECN, STP or a Market Maker?

A. Tadawul FX follows a STP model of straight through processing. In other words, clients receive price feeds straight from our liquidity providers and all orders are covered in the real market.

Q. Is my money safe with Tadawul FX?

A. TDFX is a licensed firm that abides by strict European Union laws and regulations. In accordance with our regulatory body (CySec), clients’ funds are held in segregated accounts from company’s accounts. Retail clients also get additional protection through the compensation fund.

Q. Are my funds insured and segregated with Tadawul FX?

A. As Tadawul FX is licensed and regulated by CySec (CIF no. 103/09), all our retail clients have access to the investor compensation fund, in the event where TDFX is unable to fulfil its obligations. All client funds are held in accounts separate from the company accounts in an A class bank.

ABOUT THE TRADING PLATFORM

Q. What trading software do you offer?

A. TDFX offers a MetaTrader 4 Platform.

Q. Is your trading software free?

A. All trading software that we offer is free of charge.

Q. Can I trade using my Mobile phone?

A. Yes you can carry out mobile trading with Tadawul FX, please see the requirements below: PDA with Windows Pocket PC 2002, Windows Mobile 2003, Windows Mobile 5, 6 or 6.1 Smartphone with Windows Mobile 2003 Smartphone Edition, Windows Mobile 5.0, 6 or 6.1 Apple iPhone using a MT4 mobile trading application. For more on available solutions see our mobile forex trading page.

Q. How can I change my MT4 password?

A. In order to change your password, please login into your MT4 trading account and then follow these steps: click on the Tools tab -> choose Options -> choose Server tab -> change password -> type your old password -> create a new password and confirm.

Q. I have forgotten my password. What do I do?

A. Please complete our Change of TDFX Account Details document and email it back to us to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . A new password will be sent to you by email.

Q. Where can I download MT4?

A. You can find details on our website on how to complete and download our MetaTrader 4 platform.

Q. Do you offer MT5?

A. MT5 is currently available in its demo stage only. Metaquotes plans to release LIVE MT5 in 2010. Read more information regarding the MT5 platform and learn how to open a practice account.

Q. Will you continue to offer MT4 when MT5 is released?

A. Yes. Tadawul FX will offer both MT4 and MT5 platforms.

Q. What are the main reasons for platform disconnection?

A. Should you have platform disconnection, please first check that your internet connection is and was working, and if necessary, reset the internet/computer or contact your internet provider. Please also check that you are connected to the Tadawul FX Live Server (or Demo server if you are using a demo account). Lastly, it is advisable to check whether you have had any hardware failure with your equipment.

ABOUT TRADING ACCOUNTS

Q. What kind of accounts do you offer?

A. We offer 3 Types of accounts: Mini, Standard and Premium. We also offer Islamic, Corporate and Managed accounts which fall into one of the 3 categories of accounts mentioned above.

Q. How do I know what type of account I have?

A. The type of account you have depends on the amount you have in your account. Mini accounts have a balance of $500-$5,000, Standard accounts have a balance of $5,000-$100,000 and Premium accounts have a balance of $100,000 and more. Mini, Standard and Premium accounts also have different spreads and leverages. Read more information on our live trading account types.

Q. When will my Demo account expire?

A. You can use your demo account for as long as you like. TDFX demo accounts do not expire as we understand that perfecting your trading strategy can take anywhere between a few weeks to a few years.

Q. How do I add funds to my Demo account?

A. To top up your demo account please contact us via Live Chat or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q. How do I change leverage on my Demo account?

A. To change leverage on your demo account please contact us via Live Chat or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q. How do I open a LIVE trading account (for an individual)?

A. Opening a live trading account only takes a few minutes. Here is what we require from you:
1) Completion of our secure online application form
2) A copy of Photo ID (passport/driving license/national ID)
3) A copy of utility bill/bank statement/phone bill (showing your name and residential address)

Q. How do I open a corporate account?

A. To open a corporate account, please complete the required corporate account opening documents.

Q. Can I have more than one account?

A. Yes, you may open as many accounts as you like. To open an additional account, please submit a new Online Application Form. It is not necessary to submit your ID and utility bill again (unless the details have changed) as we already have these on file.

Q. What is the difference between a Mini and a Standard account?

A. The main difference between a Mini and a Standard accounts is account balance and spread. The type of account you have depends on the balance in your account. Mini accounts have a balance of USD 500 to USD 5,000 and Standard Accounts have a balance of USD 5,000 to USD100,000 (or the equivalent in another currency). Clients trading on a Standard account also benefit from having better spreads on major currency pairs.

Q. Do you offer Islamic Trading Accounts?

A. Yes, we offer Islamic trading accounts that comply with Sharia law. Our Islamic accounts permit traders to hold open positions over night for as long as they like without getting charged interest or SWAP fees. We also do not charge any additional fees or widen spreads for our Muslim clients like many other companies do. For more information see our Islamic forex trading conditions.

Q. Can I login into my Live Account from different computers?

A. Yes. You can login into your account from as many computers as you like as long as the TDFX MT4 platform is installed on that computer. You can even login into your account simultaneously from different computers.

Q. Will you close my account if I withdraw all of my money and have zero account balance?

A. No, we will not. Your account will remain open for an indefinite period of time allowing you to trade again in the future.

Q. How do I close my account?

A. To close your account, please email your Account Manager stating that you would like to close your account.

ABOUT TRADING

Q. What are your spreads?

A. Please see our Spreads page to view all of our spreads.

Q. Are your spreads fixed?

A. Yes. Our spreads are fixed 24 hours a day, 5 days a week, including the Asian session and during economic releases.

Q. Do you allow scalping?

A. Yes we allow scalping without any restrictions.

Q. Do you allow hedging?

A. Yes you may hedge your positions without any restrictions.

Q. I like to trade during news releases. Is that a problem?

A. Not at all. TDFX is well equipped for news trading and volatile markets and we continue to offer fixed spreads at all times. Do keep in mind that markets can sometimes become very turbulent during economic or socio-political news releases and behave unpredictably.

Q. Can I place trailing stop orders?

A. Yes, you can. Please note that trailing stops become inactive when you log out of MT4. To read more, please see the complete MetaTrader User Guide.

Q. Can I trade with an EA (Expert Advisor or robot)?

A. Yes, you may trade with any Forex Expert Advisor you like.

Q. Can I trade Micro lots?

A. Yes, Tadawul offers Micro lots for Mini and Standard accounts, the smallest being 0.05 lots.

Q. What are your lot increments?

A. The lot increment is 0.05. In other words the smallest lot size available is 0.05, then 0.1, 0.15, 0.2 and so on.

Q. Do you widen spreads during the Asian session or during economic releases?

A. No, we do not. TDFX is one of the few companies that offers fixed spreads at all times, even during economic releases and during the Asian session.

Q. What are your trading hours?

A. The forex market is open 24 hours a day, 5 days a week. You may trade from Sunday 23:00 GMT to Friday 22:00 GMT.

Q. What is your server time?

A. Our server time is GMT+1.

Q. What are the Asian session hours?

A. Asian trading hours are considered to run between 23:00 and 08:00 GMT time.

Q. What is your margin requirement?

A. A margin requirement refers to the deposit used as collateral for taking a position in the market, or simply, the amount of money that TDFX requires from you to open a position, and it is expressed in percentages. Tadawul FX requires a margin of up to 1%.
For leverage:
1:100 = 1% margin
1:200 = 0.5% margin
1:300 = 0.33% margin
1:400 = 0.25% margin
1:500 = 0.20% margin

Q. I got a margin call or stop out. Why did it happen?

A. A margin call is an automatic closure of a position at the current market rate. Margin call occurs when the margin requirement has been exceeded and the account balance is no longer sufficient to sustain all the open positions. Margin call is reached at approximately 100%, and it protects the client from having a negative balance or falling into debt with TDFX.

Q. What are your SWAP charges?

A. Swap charges differ from one currency pair to another and are determined by the banks we work with. Swap rates can be found on the MT4 trading platform by taking the following steps: log in into your MT4 platform -> right click inside the market watch -> choose “symbols” -> select the currency pair -> click “properties” -> view swap rates for both long and short positions.

Q. How long can I keep a position opened?

A. You can keep a position opened for as long as you like. Please make sure you have enough margin to support your position(s) to avoid getting a margin call.

Q. What is the policy for holding positions open overnight and/or on weekends?

A. You can hold a position open overnight or over a weekend for as long as you like. Please note that unless you have an Islamic account (swap free), swap interest will apply accordingly. In the case of leaving position(s) open over the weekend, your trade(s) will be re-opened at the price of the current market.

Q. How can I view my trading history?

A. To view your trading history, please login into your MT4 account and press Ctrl+T on your keyboard. Click on the “Account History” tab at the bottom left, right click anywhere on the tab and select ”All History,” “Last 3 months,” “Last Month,” or “Custom period” as you require. You can view your account history from the very first trade.

FUNDS RELATED

Q. Is my money safe with Tadawul FX?

A. TDFX is a licensed firm that abides by strict European Union laws and regulations. In accordance with our regulatory body CySec, clients’ funds are held in segregated accounts from company’s accounts. Retail clients also get additional protection through the compensation fund.

Q. What is the minimum deposit required to open a trading account?

A. The minimum deposit to open a trading account is $500 or the equivalent in another currency.

Q. How can I deposit funds into my account?

A. You can deposit funds into your account in 3 ways: bank wire transfer, PayPal or credit card (which goes through the PayPal system).

Q. Where can I find your bank details?

A. Our bank details are sent to you upon the opening of your trading account. For further questions please contact us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Q. What do you charge for depositing and/or withdrawing funds?

A. TDFX does not charge any fees or commission for depositing or withdrawing funds. Please note however, that you bank, credit card provider or PayPal will take charges.

Q. Have you received my deposit?

A. TDFX will always let you know by email when your funds have been received and deposited into your trading account. Please note that bank wire transfers usually take 2-4 working days to reach our bank account, and PayPal payments are processed the same working day, normally within a few hours of receipt.

Q. How can I withdraw my money?

A. To withdraw funds from your trading account please send us a Withdrawal Form which can be found on our website in TDFX Account Related Documents. You can withdraw funds to your bank account, credit card, or PayPal account, as long as the account is in your name.

Q. How long does it take to withdraw?

A. All withdrawal requests are processed the same working day we receive them. A PayPal or credit card withdrawal appears in your account the same day. A bank wire transfer normally takes 2-4 working days to reach your bank account.

Q. Can I deposit via Paypal and withdraw via bank?

A. If both accounts are in your name then you can deposit and withdraw by either method.

Q. Is it possible to keep an account open without any funds?

A. Yes, you may keep your trading account open without any funds. We will not close your account unless you specifically request it.

Q. Are my funds insured and segregated with Tadawul FX?

A. As Tadawul FX is licensed and regulated by CySec (CIF no. 103/09), all our retail clients have access to the investor compensation fund, in the event where TDFX is unable to fulfil its obligations. All client funds are held in accounts separate from the company accounts in an A class bank.

ABOUT PARTNERSHIPS

Q. What partnerships do you offer?

A. We offer Introducing Broker (IB) and White Label partnerships. To discuss the partnerships in more detail please feel free to contact us via Live Chat or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it .