Home О Компании TDFX

Tadawul FX is committed to providing a superior service to traders. As part of our adherence to MiFID legislation, we maintain effective and transparent procedures for reasonable prompt complaint handling for existing and potential Retail Clients, and we keep records of complaints and measures taken for complaint resolution.

Tadawul FX clients who wish to file a complaint can do so in the following ways:

1. By posting an official signed letter with true copy of identification documents provided during registration for ID purposes and any other documents relevant or central to the complaint being filed to the Company's address:

TADAWUL FX LTD
Samos Center 1st Floor
67 Spyrou Kyprianou Street
4043 Yermasoyia
Limassol, Cyprus

2. Via email to Этот e-mail адрес защищен от спам-ботов, для его просмотра у Вас должен быть включен Javascript with email attachments of documents mentioned above in point 1.

Upon official receipt of a legitimate client complaint, Tadawul FX Ltd will send a final written response to the client within 1 month from the date it is received. In case a client complaint is not settled within a one (1) month period, Tadawul FX Ltd will still send a written response informing the client about the status of their complaint.